●Quality assurance
We have set the following guarantee period for genuine products and distribution stock products.
❶ In principle, genuine products are guaranteed for one year.
❷ In principle, distribution stock items are guaranteed for 30 days.
However, both genuine products and products in stock on the market with cosmetic defects (including
packaging) are guaranteed for 15 days from delivery, as it becomes difficult to determine who is responsible
for the damage if a long period of time passes. In addition, the guarantee period may be changed depending on
the warranty scope set by the supplier.
However, both genuine products and products in stock on the market with cosmetic defects (including packaging) are guaranteed for 15 days from delivery, as it becomes difficult to determine who is responsible for the damage if a long period of time passes. In addition, the guarantee period may be changed depending on the warranty scope set by the supplier.
●Returns/defect analysis
Please note that if there is a problem with a product delivered by us,
the customer's inspection report will be required to report it to the supplier.
❶ Please keep the product until we contact you.
❷ Please note that if you ship the item without contacting us, we cannot accept it due to our product
management policy.
❷ Please note that if you ship the item without contacting us, we cannot accept it due to our product management policy.
❸ If a replacement is available, we will replace the product.
❹ Please refrain from returning products that have been soldered, baked, or treated with any other type of
heat, or subject to stress.
❹ Please refrain from returning products that have been soldered, baked, or treated with any other type of heat, or subject to stress.
❺ You may be asked to return the product in its original packaging with its packaging form. Please keep the
packing materials until you have inspected the product.
❺ 納入時と同じ個装、梱包形態で戻していただく場合がございます。ご検品が終わるまで、梱包材の保管をお願い致します。
❻ For products in stock on the market, please note that defects cannot be analyzed by the manufacturer.
●Compensation for defective products
Compensation for defective products is limited to the sales amount of the product.
However, compensation is not provided in the following cases.
❶ The product is destroyed due to abnormal voltage or overcurrent (the most common scenario)
❷ The damage seems due to the customer's handling
❸ The product is soldered, baked, or treated with any other type of heat
❹ The product is destroyed from using it in combination with other products
❺ The damage is revealed after being transferred to a third party
❻ The damage is discovered outside Japan
❼ The damage occurs after the guarantee period
❽ The damage is due to a natural disaster or fire
Please note that we cannot provide any compensation for costs related to recovery, etc. In addition, we cannot
provide compensation for environmental impacts on product surroundings such as boards and devices on
which the relevant parts are mounted. Furthermore, we cannot respond to any requests regarding defects for
products that have been sold, delivered, or transferred to someone else.
Please note that we cannot provide any compensation for costs related to recovery, etc. In addition, we cannot provide compensation for environmental impacts on product surroundings such as boards and devices on which the relevant parts are mounted. Furthermore, we cannot respond to any requests regarding defects for products that have been sold, delivered, or transferred to someone else.
